FAQ

FAQs for Groups

On this page you will find FAQs about booking a tour with Galina International Battlefield Tours

a) Booking a Tour

How do I book a tour with Galina?

You have two options:

1. Download a booking form, complete it and either email it to us (info@wartours.com) or post it with your tour deposit to Galina International Battlefield Tours, 16 Bridge Street Row, Chester, CH1 1NQ.

2. Telephone us on 01244 340 777 to request a booking form.

How do I make a payment?

You can make a payment by cheque (made payable to Galina International) or bank transfer.

When do I need to send my deposit?

Your deposit is required before we confirm your booking. Hotels provide us with an option date & if we don’t confirm your booking prior to this date, then the hotel will cancel the booking. We can provide you with a proforma invoice if requested. The booking form must be returned with the deposit as it forms part of your contract with Galina.

How much deposit is needed?

£25 per person deposit. This is offset against the final invoice.

When will the balance be due?

The balance for your tour will be due eight weeks before your departure date.

What passenger information do I need to provide & when is this required?

We require basic information about each person who travels with us, such as their full name, DoB, gender, medical conditions and medication being taken, any special diets and passport numbers. We provide a proforma for this information.

What is included in my tour price?

After your initial enquiry, you will be sent a Tour Quotation Pack which details everything that is included in the tour price. (The price usually includes on-tour transport costs (coach transport, ferry or Eurotunnel), accommodation and breakfasts. Entrance fees as shown are also included. Guides are optional and the additional guide fee will be detailed in the quotation.

What if the group numbers change after we have booked a tour?

This happens on a regular basis and is not a problem as long as we are informed immediately. Once we have received written confirmation of a change in numbers, our Finance Manager will issue a new invoice with your revised balance. Please do bear in mind that a drop in numbers may mean that the tour price moves into the next price band on your quotation and, as a result, the cost per person may increase. Please refer to our Booking Conditions (see footer below). It is advisable that the group leader request a significant non-returnable deposit from members of the group prior to booking the tour with us.

 

b) Currency

What currency will I need to obtain?

You will need local currency (usually Euros) to use on your tour.

Can I use traveller’s cheques?

Exchange facilities are not guaranteed in any of the hotels we use. Check with a foreign exchange or bank for further details.

Can I use my credit card?

Credit cards are widely accepted throughout the countries we visit. However, in smaller eating/drinking establishments or shops, credit cards may not be accepted so we recommend that you take local currency with you.

 

c) Coach

What will our coach be like?

All our tour coaches are full executive vehicles with 49 passenger seats. They are equipped with video or DVD, a WC, seatbelts, a PA system and have a continental door. We can request larger vehicles but, as they are rarer, it would be difficult to source another vehicle of the same size in the event of a breakdown.

Are refreshments served on the coach?

No, but there will be regular comfort stops en-route to your destination.

Do you offer overnight coach travel?

Galina takes Risk Assessment extremely seriously and, in the interests of Safety Management, we do not allow our groups to travel overnight on a coach. The well-being and alertness of our coach drivers is of the utmost importance and we believe that driving through the night would have a detrimental effect on this.

Can we request a driver that we have had before?

Yes. When re-booking with us you can make a request for a particular driver and we will endeavour to use his or her services for your next Galina tour (subject to that driver being available and not on holiday at the same time as your travel dates).

Will the coach be from a reputable coach company?

Galina only uses coach operators who belong to recognised industry bodies, such as the Confederation of Passenger Transport (CPT), Guild of British Coach Operators, or are Coach Marque accredited. All coach companies we regularly use have been fully audited as part of our Safety Management System.

d) Ferries

Where does the ferry depart from?

We are travel partners of P&O Ferries, DFDS Seaways & Brittany Ferries. We work closely with these providers to ensure that this stage of your journey is both safe and comfortable.

Our itineraries are via Dover, Hull or Portsmouth depending on which port is most accessible to the group. Dover crossings are always day sailings, whereas Hull and some Portsmouth crossings are overnight. Cabins with en-suite facilities are provided for adult groups on these crossings.

What on-board facilities should I expect?

Facilities for changing currency, shops, cafes & restaurants are available on all the ferries we use. Overnight ferries provide on-board entertainment, cinema & cabaret/disco.

e) Eurotunnel

Can our group travel by Eurotunnel instead of by ferry?

Your group can travel via Eurotunnel from Folkestone. If you wish to book a one-day or two-day tour then this option ensures that your group can maximise the time available at locations on your itinerary.

f) Flights

Can we fly to our destination?

We are primarily coach specialists and do not arrange flights. If you are willing to arrange your own flights, we can organise a coach, accommodation, venues & a tour guide at your chosen destination.

g) Accommodation

Where will my group stay?

If you have travelled with us before, then you can make a request for your preferred accommodation and we will do our best to secure this for you (subject to availability). If you are a new client, we will choose accommodation that complements your needs and is most convenient for your itinerary. We have a wide range of accommodation types in the U.K., France, Germany, Belgium and the Netherlands that we use on a regular basis.

Do the rooms have private facilities?

All hotel & most hostel accommodation used by Galina have en-suite facilities. This also includes cabins on overnight ferries.

Should I take my own towels or will they be supplied?

Hotels  will supply towels in your room. In hostel accommodation it may be necessary to bring your own towels and if this is the case Galina will inform you before you travel.

h) Passports and Visas

Will I need to take my passport?

A full passport is required by everyone, including children. If you need to renew your passport, please be aware that it can take up to 10 weeks to obtain a new one.

Can you tell me whether I will need any visas to travel on your tours?

British citizens do not need a visa for a Galina tour to the destinations described on our website. However, non-British citizens should check the passport and visa requirements with the consulate of the country being visited or travelled through.

i) Insurance

Do I have to have travel insurance?

It is a condition of booking a holiday with us that you take out insurance.

Can I arrange my own insurance?

You can arrange your own travel insurance.

Proof of insurance will be required before you travel and you will be asked to complete an Insurance Indemnity Form.You must provide us with the name, address, policy number, and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.

I do not reside in the United Kingdom. Can I take Galina insurance?

No, the insurance Galina provides is for U.K. residents only.

We are organising our own flights. Can we take Galina insurance?

No. The insurance Galina provides is for coach tours only.

j) Disabled Passengers

Do you cater for disabled passengers on your tours?

We make every effort to provide coaches and accommodation that are suitable for disabled passengers (see policy statement in the footer below).

Do you make provisions for wheel-chair bound passengers?

Yes, but it is essential that we are informed that there will be a wheel-chair bound passenger/s prior to confirming the tour. Once the accommodation has been confirmed and a coach has been booked following receipt of a tour deposit, it may not be possible to change the arrangements without incurring extra costs (e.g. loss of deposit paid to the supplier/s by Galina).

To see our Disability Policy, please see footer below.

k) General

Will we be accompanied at all times during the tours or will we have to look after ourselves?

If you have opted for a Galina Tour Guide or Tour Director then s/he will be there to escort you throughout the tour, from pick-up to drop-off.

Do you supply emergency contact numbers to the group?

Yes. As part of your Final Tour Details pack we provide 24 hour emergency contact numbers.

Comments are closed.